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 The Phoenix Inn - Twyford
 

The Phoenix Inn is a friendly, family run local located in one of the most popular villages in Hampshire - Twyford, near Winchester.

Emma Oakley, licensee at The Phoenix Inn, took over the pub following the tragic passing of her partner Paul in November 2019 and has vowed to keep it running as the warm and welcoming venue that Paul and his family have ran for the last 40 years.

After taking over the pub full time in January 2020 and just before the covid lockdown, Emma has had to think on her feet when it comes to operations management at the pub. Ultimately, this has led her to sustainable operating techniques, ensuring the Phoenix has a greener future.

In terms of initiatives, Emma began by looking at better management of energy and utilities. After coming to the end of a fixed-rate contract, costs at the Phoenix doubled which meant that becoming eco-friendly was even more important to the venue. Improved management techniques included investing in more energy-efficient appliances and monitoring technology to ensure that everyone was aware of what was being both spent and expended in terms of money and energy.

Consistent staff training, which is under constant review, means that all the workforce are aware of sustainable practices and habits that must be in place so the pub continues to operate in a sustainable way.
Furthermore, Emma is keen to stress the importance of the local community and the role they play in moving towards a green future for the pub:

“Our customers that come from our local community treat the subject matter very seriously and will make purchasing decisions based on the sustainability and green credentials of hospitality businesses.  We need to take this journey together for the benefit of our generation and future generations.”

We are extremely proud of the work that Emma and the team at The Phoenix Inn have done, and we are delighted to award them with Sustainability Champion status.

You can view The Phoenix Inn website here.

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