Door staff training reduces door crime in Bradford by 90 per cent

13-Nov-2001

Door staff training reduces door crime in Bradford by 90 per cent

Since Bradford introduced training for the city’s door staff, police have seen a 90 per cent reduction in door-related crime figures in the area. The training has improved the skill levels of the city’s door supervisors and created a safer, more comfortable night-time environment.

Bradford has now built on this training by using the Door Supervisor’s National Certificate (DSNC) from awarding body BIIAB. Bradford wanted to use a nationally recognised qualification which door staff could take with them if they moved out of the area. The DSNC – a two-stage qualification – fitted the bill perfectly. Stage One has already been implemented in the area, and all Bradford door staff will have taken Stage Two by April 2002.

Bradford City Centre Project Officer, Sergeant Chris Plowman said: “The reduction in crime figures has been spectacular – I have always believed that trained and qualified door staff would solve problems, but this is beyond my expectations.

“The difference comes from the door staff being better aware of the law and more confident in dealing with problems. It helps the police too by reducing some of the pressure on us, as door supervisors now know what to look for when it comes to issues like drugs, and difficult customers.

Annaliese Oldham, Door Staff Training Co-ordinator for Bradford and Halifax said: “I would urge any town centre management team to seriously consider a training scheme and I recommend the DSNC. It gives a good overall grounding in the key areas and helps create a safer night-time environment. Remember that door staff are the first and last people a licensee’s customers see – so it’s good for business too.” ends] ../more over

- 2 -

Notes to Editors: 1. The DSNC Stage One gives a door supervisor the basic knowledge to do the job and covers such topics as the role of the door supervisor and customer care, social skills, licensing law, drugs, offensive weapons and refusing entry. Stage Two is designed to impart the physical skills required for a door supervisor to carry out the role safely and effectively. It consists of five modules focusing on specific areas of door supervision – first aid, fire safety, drugs awareness, conflict management and physical interventions. 2. BIIAB is the awarding body for licensed retail qualifications. It is wholly-owned by the British Institute of Innkeeping, the professional body for the licensed trade. The BII has around 15,500 members and last year awarded nearly 60,000 qualifications. Its mission is to promote high standards of professionalism throughout the licensed retail sector and to provide information, skills and qualifications to help members run successful businesses.




ref GW/BII/PR0307
Email george@bii.org
Contact For more information, please contact: Erica Snedker, Communications Executive, tel 01276 417805, e-mail erica@bii.org or Georgina Wald, Public Relations Manager, tel 01276 417838 / 07831 299801, e-mail george@bii.org.