Skip to main content
Top of the Page

Here you can find blogs, updates and industry information from our Trusted Partners.

Olympus Power partner to support BII Sustainability Champion Award

Reducing your energy consumption with trusted partner Olympus Power

Olympus Power is the proud sponsor of the BII’s Sustainability Champion Awards, won by pubs and inns that have gone above and beyond to demonstrate their commitment to running a sustainable business.

The alternative energy company Olympus Power advises on reducing power consumption via voltage optimisation, as well as designing and installing solar systems for larger buildings, land or car parks. 

Matt Farrand Account Manager for Olympus Power has been working with BII members to reduce energy usage and bills, which also reduces carbon emissions for the businesses. 

Matt said “For pubs and inns, our clients have seen great savings using voltage optimisation units that are fitting to an existing energy supply, and reduce the amount of energy used. This can save up to 15% in energy and bills. The hospitality industry tends to have a heavy energy use, with kitchens, lighting and heating.” 

While any size business that uses electricity can benefit from voltage optimisation, there are further options for corporate clients at a larger scale. 

Matt: “When we survey hotels and breweries or the distribution centres and cold storage, then in the current market solar systems are a win. These can be on the roof or ground, or as solar canopies in car parks. We have an expert team that design and fit systems that can supply the majority of power needed for a site, with finance agreements that mean there is no capital expenditure. 

We can offer solar systems via a fully-funded Power Purchase Agreement, and voltage optimisation on a lease basis to give businesses the benefits of low-carbon technology whilst avoiding the need for costs up front.

We offer alternative energy technologies in these ways to make reducing your carbon emissions totally affordable and to avoid the delays with budgeting for the investment.”

Olympus Power systems report the energy and carbon saved helping staff and customers engage with energy-reducing aims, which is one of the four criteria that the BII Award looks for. With one of their systems installed, BII members can show Energy Reduction as well as Customer & Team Engagement. 

Matt offers encouragement to all those going for a Sustainability Champion Award “This is an excellent initiative and a great opportunity to show what your business has been doing to reduce their carbon footprint, and to take a look at what more you could do to reduce emissions and bills. Good luck to everyone entering!”

Martyn's Law: Enhancing Safety and Security in Hospitality Venues

In recent years, tragic events have highlighted the need for improved safety and security measures in public spaces. The Manchester Arena bombing in 2017, which claimed the lives of 22 innocent people and left hundreds injured, served as a wake-up call for the need to strengthen security practices. In response to this devastating incident the Terrorism (Protection of Premises) Bill was drafted, and Martyn’s Law sets out the requirements for venues and other organisations across the UK to protect public safety.  In this blog, Rob Easton, Head of Environmental Health at Shield Safety, explores the background, current status, potential impact, likely requirements, enforcement, and timeline for the implementation of Martyn's Law. 


Martyn's Law is named after Martyn Hett, one of the victims of the Manchester Arena bombing. Martyn's family, alongside other survivors and campaigners, pushed for improved security measures in public spaces to prevent such attacks in the future. The law aims to make it a legal requirement for venues to implement comprehensive security measures and emergency planning. 


As of now, Martyn's Law has not been enacted as legislation but has gained significant support from various stakeholders, including politicians, campaigners, and industry experts. The legislation has undergone multiple stages of consultation and scrutiny in Parliament to ensure its effectiveness and feasibility. 


If implemented, it will have a significant impact on businesses operating public venues such as those in hospitality such as restaurants, bars, pubs, and clubs, and the retail sector. The law will see a tiered approach to the requirements on-premises. The standard tier will apply to public premises with a maximum capacity of 100 or more people, whilst the enhanced tier applies to public premises and events with a maximum capacity of 800 or more people. Guidance and training materials will also be available to premises with a capacity of under 100, should they want additional support.


Standard-tier premises will be required to undertake basic, low-cost activities to improve their preparedness, including terrorism protection training and evaluating the best procedures to put in place in order to minimise impact.
Enhanced tier premises and events have further requirements in recognition of the potential consequences of a successful attack. This will include appointing a designated senior officer who must regularly review the security of the venue.
Guidance on how to comply with Martyn’s Law identifies a 6-stage plan:
Communication - detail how people, including staff, the public, and volunteers will be communicated with in the event of an incident. The messages must be clear and updated as the situation evolves.
Lockdown - if an attack is occurring outside of the premises, specify how the location locks down and the people inside are protected.
Evacuate - if people need to be evacuated, plan how they will be moved to a place of safety. This is not the same as a fire evacuation plan, as people will need to disperse rather than muster.
Engage with the emergency services - ensure there is a means to contact the emergency services, considering mobile phone coverage and safe areas from which a call could be made,
First Aid and Firefighting Equipment – additional first and firefighting equipment may be needed to respond to a terrorist attack. Ensure the team is trained in the effective and safe use of the equipment.
Work with neighbours - coordinate the response with neighbouring properties and, if applicable, the landlord. Maintain a contact list and consider shared radio networks to enable effective communication.
Like other risk assessments, the plan must be reviewed annually or at such time there is a significant change to the property, process, or understanding of the risk.  
So, when will it become a law? The timeline for Martyn's Law becoming legislation is uncertain, as it depends on the parliamentary process. However, there is growing cross-party support for the legislation, and it is anticipated that it will eventually be passed into law. The exact timeframe will depend on further debates, potential amendments, and the prioritisation of legislative agendas. An area that is yet to be confirmed is what body will be responsible for the monitoring and enforcement of the legislation. The Security Industry Authority is the statutory organisation responsible for regulating the private industry in the UK but does not currently have the scale and inspecting capability needed to check all the venues covered by Martyn’s Law. The Health and Safety Executive has also been identified as a potential enforcer, but they do not possess specialist knowledge of security and do not inspect health and safety in the hospitality and retail sectors. This leaves Local Authorities as the next regulatory body, but they are only completing limited health and safety inspections, as resources are incredibly stretched. Either way, the enforcing body must have the resources and credibility to ensure compliance with the new and needed legislation.
To find out more about Martyn’s Law and what steps to take to protect your team, customers and your business join us on our Webinar.

Dry Summer Ahead: As many Brits moderating alcohol this summer as during 'Dry January'

6.2m UK adults will be actively moderating their alcohol in-take this summer – almost as many as those who moderate during Dry January 
3.7m Brits rule out venue in last 3 months because of poor alcohol-free options
More than 1 in 3 pub and restaurant visits are alcohol-free 

Thursday 29th June 2023 – UK drinkers are now moderating in the summer at similar numbers to ‘Dry January’, according to a new industry report produced by research consultancy KAM in partnership with alcohol-free beer brand Lucky Saint.


The new report, ‘2023 Low and No: The Customer Perspective’ launches today looking at changing drinking habits across the UK, with the clearest indication yet that moderation has gone mainstream in the UK.


Moderation of alcohol is now a year-round habit for UK adults, the report finds. This year for the first time, there will be as many UK adults moderating this summer as there are during January, famous as the month of the year where millions of drinkers in the UK cut down their alcohol consumption. 6.2 million adults will be actively moderating their alcohol consumption this summer. 


The report also shows that as people turn towards alcohol-free options, with more than 1 in 3 pub and restaurant visits alcohol-free, availability of quality alcohol-free options is more important than ever. 3.7 million Brits ruled out a specific venue in the last 3 months alone due to poor alcohol-free options, totalling a missed opportunity of £590.4m in revenue across a year for hospitality venues. 

A significant fall in the number of UK adults consuming alcohol at least once a week was reported, with the figure at 76.9% (down from 90% in 2022). This equates to a drop of 6.8m people drinking weekly, with all age groups reporting a decline in overall alcohol consumption. Within the 18-24 age group the figure has fallen fastest, from 91% in 2022 down to 72% this year. This coincides with a whole raft of new consumers entering the low and no category in the last year, with 9.7m UK adults (19% of UK adults) trying low and no alcohol beer for the first time.  

Better health was the largest driver behind moderation, with now over 1/3rd of people citing improving personal fitness as the biggest motivator.

The influence of the ‘non-drinker’ is evident in the findings, with 46% of people saying that if they’re visiting a venue and one (or more) people in the group are not drinking alcohol that day, they would influence the choice of venue. 

Katy Moses, MD at KAM said:

“Moderation has most certainly hit the mainstream and it’s part of a bigger shift in how we, as a nation, are spending our leisure time. We now see a modern consumer where socialising is not centred around drinking culture, who is more aware of the risks of alcohol, and therefore is pro-actively taking action to ensure that they are drinking at what they consider to be responsible levels. 


But consumers don't want to miss out on all the occasions where alcohol is normally present, going to the pub with friends, celebrating a birthday at home, enjoying a beer while watching sport, for example. The increasing number of low alcohol or alcohol-free options available is therefore being welcomed with open arms.


Despite this long-term growth in low or alcohol-free occasions, hospitality venues are still at risk of losing customers, by giving them an underwhelming experience and not maximising potential sales on these low or alcohol-free occasions due to poor range and visibility. Venues must ensure they stay ahead of the curve, or they risk becoming less relevant for many potential customers.”

Luke Boase, founder of Lucky Saint, commented:


“This report shows that moderation is not just for January, it’s becoming ingrained in people’s lives throughout the year. Moderating has moved beyond a single month in the year, and beyond simplistic definitions of ‘drinkers’ and ‘non-drinkers’.

Whilst the market continues to see tremendous growth, the opportunity for the UK remains significant. We trail behind many European nations in how we embrace low and no, with the likes of Spain, Germany and Sweden having larger market shares for low and no consumption compared to the UK.

After thousands of years of forming social connections around alcohol occasions, we’re seeing a rapid cultural shift in attitudes towards alcohol, and acceptance of not drinking, across all age groups. This idea that you have to apologise for not drinking is fading away and with people in the UK actively seeking ways to moderate their alcohol intake, making quality alcohol-free options more widely available plays a critical role.”
The full report is available here:

From Greene King to Glastonbury

GigRealm, the go-to platform for booking live entertainment in hospitality, has this week shown the power of its offering in bringing the very best talent to the front line of grassroots venues, after one of its bands went from booking Greene King pubs through the platform to performing at Glastonbury 2023.

The Apple Shakers have proven that GigRealm is not only a crucial tool for up-and-coming musicians working their way up the ladder of success, but also that it opens doors for hospitality to access the very best that the UK live music scene has to offer. 

Through GigRealm, hospitality – including scores of Greene King pubs – has gained access to some of the best acts the grassroots music industry has to offer. In turn, emerging talent with a growing fan base, such as Apple Shakers, have been able to easily secure gigs across the country. This journey showcases the pivotal role our pubs play in the music industry, and the value musicians give back to the high street to help drive footfall.

Greene King, with its longstanding commitment to supporting entertainment across their business, recognises the value that high quality live music brings to customers as part of their overall experience. By investing in grassroots musicians within local communities, their pubs have become thriving spaces for artists and their fans, serving as destination venues for both new and existing customers.

Jason Lockwood, Head of Entertainment at Greene King, added, "Live music is a key part of our offering, and it’s fantastic to see such amazing talent emerging in our local communities. Not only are we able to provide opportunities to these musicians but they help to bring exceptional entertainment to our customers."

Before their big break, Apple Shakers spent the last few years performing at numerous pubs across the UK, one of which being the William Garland, a Greene King pub in Caterham, known in its community for putting on fantastic live music.
Glyn Ward, General Manager at the William Garland, said, "We take pride in supporting up-and-coming talent, and it's amazing that we've been able to play a part in their journey. Not only do we have access to fantastic talent like The Apple Shakers, but it's also made easy through technology, as it helps us find quality bands with ease, that ultimately drive footfall and increase our sales." 

Basil from Apple Shakers said, "This is a dream come true for us, and it's thanks to Greene King and GigRealm that we're able to progress to somewhere like Glastonbury but we'll soon be back in the local pubs playing more gigs and cannot wait!" 

With a sector focused on diversification and catering to new audiences, live music remains a cornerstone of the high street, providing a reason to visit your local pub for something that cannot be replicated at home. Technology now more than ever has a vital role to play, as businesses look at new ways to enhance their offering. Reuben Narey, COO at GigRealm, stated, "Platforms such as GigRealm don't just provide instant access to great talent, but a way to drive footfall through their loyal fans, whilst creating vibrant atmospheres for new and existing customers looking for something different and a reason to go out. Through the platform, this can all be done with minimal effort for both the pub and musician."

One thing’s for sure, the UK live music scene is teeming with yet-undiscovered talent, ready to offer world-class entertainment and turn your local into a destination for music-lovers and experience-seekers alike. Apple Shakers show us the impact that a strong pub scene can have on a band’s career, and how, through platforms like GigRealm, pubs are able to bring Glastonbury-quality live music to their customers within just a few clicks. 

Why Should Pubs Become Laptop-Friendly & Welcome Remote Workers

Becoming laptop-friendly and allowing remote working in pubs can be a smart decision, as it can provide several benefits for both the pub and the remote workers. Here are some reasons why pubs should consider becoming laptop-friendly & allow remote working:

Increased customer satisfaction: By allowing customers to use their laptops, pubs can increase customer satisfaction and loyalty. Many people appreciate the opportunity to work or study in a relaxed and comfortable environment outside of their usual workspace, and pubs that cater to this need are more likely to attract and retain customers.

Potential for increased sales: Laptop users are often willing to spend more time in a pub, which means they may order more food and drinks than customers who only stay for a short period of time. Additionally, laptop users may be more likely to return to the pub, making them valuable repeat customers.

Adaptation to changing customer needs: In today's digital age, many people rely on their laptops and mobile devices for work, communication, and entertainment. By accommodating these needs, pubs can stay relevant and attract a wider range of customers.

Competitive advantage: In areas with many pubs, offering laptop-friendly amenities can set a pub apart from its competitors and attract a unique demographic of customers.

Increased foot traffic and revenue: Remote workers may stay in the pub for an extended period of time, which can increase the foot traffic and revenue for the pub. This can be especially beneficial during off-peak hours when the pub may not be as busy.

Diversified customer base: By catering to remote workers, pubs can attract a more diverse customer base. This can include freelancers, digital nomads, and remote employees who may be looking for a comfortable and welcoming workspace outside of their home.

Improved productivity and creativity: For remote workers, the change of environment can provide a boost in productivity and creativity. By providing a quiet and comfortable workspace with access to Wi-Fi and power outlets, pubs can become a productive and inspiring workplace for remote workers.

Positive brand reputation: Pubs that cater to remote workers can build a positive brand reputation as a welcoming and inclusive space. This can attract not only remote workers but also other customers who appreciate the pub's commitment to creating a comfortable and supportive environment.
Overall, allowing remote working in pubs can be a smart decision that benefits both the pub and the remote workers. By providing a comfortable and productive workspace, pubs can attract a diverse customer base and increase their revenue.

Reef showcases over 1,000 laptop-friendly hospitality spaces for free on their app, allowing pubs to manage what times they want to be laptop-friendly, as well as how many remote workers they would like in their space at any given time. 

Remote workers that use Reef spend on average £10-£15 per day whilst working, and generally go back to the same spaces every month. You can claim your free listing and/or book in a demo with their team at 

CGA and GigRealm reveal high demand for live music in pubs and bars

Live music can help pubs and bars generate extra sales in 2023, according to a new report from research consultancy CGA by Nielsen IQ and live music booking platform GigRealm.

It reveals that 78% of consumers are more likely to visit a pub, bar or similar venue if it offers live music. Nearly as many (73%) say they are likely to stay in a venue longer if there is live music, and 76% are likely to buy more drinks.

As the cost of living crisis squeezes spending, the report suggests people will prioritise live music when going out. Two thirds (68%) think it provides a great experience with family and friends on a low budget, while 47% say they would be likely to continue visiting venues with live music even if they were short on cash.

The full ‘Live Music in Hospitality’ report from CGA and GigRealm provides many more insights into the demand for live music and gig-goers’ demographics and needs, plus interviews with pub leaders to reveal benefits and opportunities for venue operators. It also highlights the value of technology and online platforms like GigRealm, in finding, booking and paying musicians whilst reducing admin and costs. Other findings from the research include:

Two thirds (67%) of consumers typically watch live music in pubs, making them much more popular than large concert venues (31%), festivals (25%) and stadiums (22%)

Half (50%) of consumers say they would like to see more live music events mid-week, rather than waiting for the weekend

More than four in five (85%) consumers find the idea of combining live sport with live music appealing.

Karl Chessell, CGA’s business unit director - hospitality operators and food, EMEA, said: “As we enter what is likely to be another challenging year for hospitality, this research confirms the value of live music as an extra source of drinks sales, from younger adults in particular. With technology available to remove many of the hassles that are often associated with staging acts, this is a great time for operators to explore the potential live music provides.”

Tom Brady, CEO and co-founder of GigRealm, said: “As we enter 2023, many customers will be laser focused on wanting to experience the best hospitality has to offer. Especially as we continue to navigate the cost-of-living crisis. Venues has an opportunity to use live music as a way to enhance customer experience, diversify their offering and provide customers with the one thing that cannot be replicated at home. 

The value of live music is also recognised by the leaders of industry associations. Emma McClarkin OBE, CEO of the British Beer and Pub Association and non-executive director at GigRealm, said: “With the market challenges and changes to consumer habits, it’s vital that hospitality venues do all they can to increase their footfall and enhance their customer experience. Diversifying your offer to cater for different consumers and occasions is key.  GigRealm makes it easy for venues to book their own live music with zero hassle, helping the sector to flourish.”

The ‘Live Music in Hospitality’ report from CGA and GigRealm is available to download in full and for free at

Why it's time to make the switch to Wi-Fi 6

The busy season is upon us and with more and more customers paying by card and phone, your internet will be under pressure to keep up. Now is the time to consider an upgrade to Wi-Fi 6.

Wi-Fi 6 is the gold standard in wireless and is a clear winner, outperforming the previous Wi-Fi 5 generation.

With performance levels that are 4 times above the average, Wi-Fi 6 delivers faster speeds, handles more devices, reduces network congestion, and extends signal coverage. Wi-Fi 6 takes advantage of the latest (WPA3 authenticated) security standards to give your devices exceptional protection. 

So, what does this mean for your business? 
Where Wi-Fi 6 excels is delivering a solid signal at scale. Previous Wi-Fi generations had a problem with crowds – Not this one. Wi-Fi 6 guarantees you can provide hundreds of people an equally good experience no matter what they are doing with their device, whether that’s sharing a photo, streaming a match, answering a pub quiz question, or ordering and paying from the comfort of their table.

Wi-Fi 6 also handles more types of devices. It’s not just customer phones and laptops that need your Wi-Fi to function. The chances are, you’ve hooked up lots of smart devices to your network. POS, computers, TVs, speakers, security cameras, even bulbs – these all add to the demand on your wireless supply. Wi-Fi 6 keeps everything running smoothly.

With speed, security and scale covered, you can focus on making Wi-Fi work harder for your business. 
- Mount IoT sensors to equipment for insights into usage rates, peak periods, and energy consumption
- Deploy integrated POS systems and enhance the customer experience by tracking visits and preferences, rewarding loyalty and promoting offers
- Connect waiting staff with your bar and kitchen for lightning fast orders
- Smoothly run mobile payment and pub games applications  
- Make your premises smarter with traffic counters, time clock systems, secure CCTV and video systems and latency-free VOIP/telephony

If you want to start taking advantage of Wi-Fi 6 in the New Year, Aruba Instant On has the technology you need to make it happen. (Other than Wi-Fi 6, we also improve the customer experience in your terraces and beer gardens with our outdoor access points.) Visit our
BII Trusted Partner page to get in touch.
Back to Top