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People and Training Conference 2018

When: 20th November 2018 Where: BAFTA, London

This year's People and Training Conference is the best yet, showcasing the outstanding people culture in our industry.

With an introduction from our Chairman, Anthony Pender on the training landscape and how it needs to change, we'll then hear from the following inspirational speakers:

  • Jamie Campbell, CEO of CPL Online - Are you doing enough? Developing and engaging teams through technology
  • Rob Liddiard, Founder of Hospitality chat app, Yapster - What happiness at work really means to hospitality teams
  • Joe Cripps, MD and Founder of Trail - Maximising the Service Profit Chain
  • Susan Martindale, HR Director of Mitchells and Butler - Developing People and M&B's Apprenticeship Programme
  • Colonel Mike Tanner, Commandant of the Royal Marines - Training philosophy of the Royal Marines
  • Edward Barlow, MD of 16 Hospitality - Developing our people through the Hub Training Programme
  • Kenny Blair, MD of Buzzworks Holdings - Buzzworks unique approach to its staff and why they placed 3 times on the Sunday Times 100 Best Companies to Work list
  • Tim Martin, Founder and Chairman of Wetherspoons - in conversation with Paul Charity about his 'People Philosophy'
  • Charley O'Toole, Head of HR at Bill's - outlining their innovative approach to training, including Bill's Academy
  • Linda Moir, Creator of Customer Services Strategy for the London Olympics - motivating staff and effective leadership


Proudly produced in association with:

In the meantime, have a look at what we covered in 2017...


Launched in 2016, this year’s event saw the UK’s top operators discuss the current challenges within the training landscape, and the continued and growing issues with staff recruitment, retention and development, as well as sharing some innovative ideas and best practice.


How the Apprenticeship Levy is being approached by different businesses and how the industry tackles the recruitment crisis, especially among millennials, were two recurring themes among the speakers. There was also much discussion on how the industry should become better at attracting new recruits by addressing the ‘long hours culture’ and recognising the need for a better work-life balance.


Some of the presentations also focused on staff wellbeing and initiatives companies have launched to improve employee morale through extra-curricular activities like yoga, singing and even trampoline sessions!


Online learning and career pathways also features heavily, with demonstrations of three of the new digital training systems now in place in the market which give staff immediate access and control over their own learning and progression – something most speakers agreed had a positive impact on staff retention.


BII Chairman Anthony Pender, who chaired the conference this year, opened the event by outlining the challenge for the whole sector: “We started off at Yummy Pubs with the idea we could change people’s lives. But we were wrong. You can’t change someone, but you can inspire them to change themselves. We need to give our people the tools and give them the ability and the time to change. We need to build positive culture, work round people’s lives. And we need greater collaboration within our industry if we are going to do that successfully.”

Click here for a full list of our speakers on the day...