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Filled with inspiration and rallying talks, the main themes of the People and Training Conference on the 26th November 2019 were staff experience and how that passes onto the customer experience! To read more about the event, make sure you check your Winter 2020 Edition of the BII News (due through your letterbox in January 2020!)

1 Moorgate Place People and Training Conference run by the British Institute of Innkeeping
BII British Institute of Innkeeping National Innovation in Training Awards