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Frequently Asked Questions

This can either be found on your membership card or certificate, or by calling Membership Services 01276 684449 Option 2

You should've received a link to set up your details on our website when you joined the BII. 

Your username should be your email address and you should have set your password up on your first login to the site.

Don't worry if you've forgotten it though, you can reset your password if you can't remember it here.

Alternatively contact us on 01276 684449 and we’ll be happy to help.

Not to worry, click here to reset it (your username is your email address). 

If you're experiencing technical issues give our membership team a call on 01276 684449 or email

Becoming a BII member is quick and easy; you can sign up online by clicking here, or give us a call on 01276 684449. 

Members will receive their VAT receipt when we have received payment for membership. Those paying by cash should usually receive this within a number of days. Those paying by Direct Debit (DD) will receive it once the DD has been collected, or after the first DD collected if paying quarterly


New members will receive their card and certificate the following month after joining as a new member or reinstating with us. If you need a replacement contact us and we will arrange for another copy to be posted to you.

Click here to view a full breakdown of membership costs, and see the excellent benefits and services available to BII members.

Yes! We have a range of BII approved suppliers from line cleaning to customer visits.

Just visit our Marketplace directory to browse services available- click here (login required)

We can provide members with a range of helplines which can provide advice on issues such as HR and employment practices, debt, legal issues, licensing in addition to our Knowledge Bank stocked full of downloadable guides.

Head over to the BIIAB website now for information on courses and qualifications on a wide range of subjects, from licencing and hospitality to first aid and security.

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