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Yumpingo’s web-based solution is now free for licencees to learn more about what customers are enjoying

Awarding licensees with real-time feedback from at-home diners, Yumpingo is a restaurant intelligence platform, “Everywhere” – a free solution to those looking to gather solid data from their customers.

Yumpingo Everywhere is a real-time customer engagement platform, making up one of a range of new products the company is launching to enable the industry to come back better.

“With such uncertainty as to when and how to get back to market, getting real time feedback from your customers to adapt and optimise your service model and menu has never been more important,” said Gary Goodman, founder and CEO of Yumpingo. “Our collective future depends upon UK restaurants returning to service as efficiently as possible whilst managing lost cash flow, so Yumpingo is waiving all fees for Everywhere to get our industry back to work.

Operating via the web, Yumpingo Everywhere is triggered whenever a restaurant is digitally engaging their customers, be it via email, text or app. Smart QR codes can be printed onto leaflets or flyers, to be included within delivery drop offs or bags containing takeaway items.

Consumers are encouraged to complete a one-minute review and the resulting data allows licensees to understand what their customers think about the delivery experience be it product, packaging or service-related. Yumpingo then produce insights which enable venues to keep track of what matters to their diners at-home, giving you a clear understanding of what is working well. Yumpingo’s aim is to continue their support of brands during this challenging time and offer a way for their customers to feel valued even when eating off-premises.

Gary Goodman continued: “Yumpingo is dedicated to making sure our partners are staying top of mind and continue to feed happiness despite their doors being closed. Offering a free and easy way to keep meaningful conversations in place with their customers is just the first step. The role of technology will move from being a silent facilitator of hospitality to now creating meaningful but largely contactless touch points across the guest experience. How restaurants deliver change, how they evolve their service proposition, and how they engage their customers along will dictate their success.”

Yumpingo are offering licensees this service with free access for three months, allowing you to launch in 24 hours and start learning about what works well!

Find out more about the service here: